1. Easy 30 day return policy
If you are dissatisfied with your purchase for any reason, you may return it to Tale & Token within 30 days of the purchase date, subject to the conditions and exclusions below.
If your original item included free items, you must return all associated items for a full refund. The retail value of any free items you keep will be deducted from your reimbursement total.
For any change of mind return requests, you are fully liable for the cost of returning the items to us. For returns requested due to late deliveries, general inconvenience, damaged on arrival and other reasons of similar nature, you will be provided with a free returns label.
Return Address
Attn: Returns Department
Tale & Token
1 Moorhouse View, Stanley
Wakefield, GB, WF3 4BE
Return an Item in Person
Unfortunately, we are currently not accepting in person returns.
Eligibility Conditions
Please read conditions below. If all conditions are not met, Tale & Token reserves the right to refuse the return. All returned items must be in new condition, in their original unaltered box (including an intact barcode) and must include all packing material and accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. Tale & Token can only refund the original purchase price and to the original payment method. Shipping and handling fees are refundable based on these terms.
Nonreturnable Items
- Unsealed or broken sealed items that may question the integrity of the contents. Such as but not limited to, Trading Card Games, Board Games and Card Games that have had plastic seals removed that may have been questionably tampered with.
- Any orders modified to customer specifications
- Select special-order merchandise, or any item indicated on the website as nonreturnable
Defective or Damaged Items
Defective items may be exchanged or refunded at our discretion for the same or a similar product. Item's found damaged or defective within the first 30 days will have the returns label organised and paid for by Tale & Token.
Exchanges
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In all cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are non-refundable.
Limited Liability
Avrri Ltd. DBA "Tale & Token" and herein referred to as Tale & Token; is not responsible for personal data or items left in returned merchandise, however this data will be destroyed as expected as outlined in our privacy policy. Tale & Token is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. Tale & Token is also not liable for any import charges or tax based on incorrect customs information being provided to the courier.
2. Cancellations Policy
We allow cancellations up until the items despatch. If an item has been despatched, we are unable to cancel the order and therefore the order will be treated as a change-of-mind return. This cancellation policy includes pre-orders which may be cancelled up until the moment of despatch. If a request for cancellation is made before an item has been despatched, Tale & Token will take full responsibility for the return of the item, however a refund will not be made until the item has arrived back into Tale & Token's possession.